Policy and Business Practices
Startechtel.com, Inc Policies:
All orders must be canceled within 24 hours of placing the order.
If any confirmed order is cancelled after the 24 hour period a five (5)
percent cancellation fee will be deducted from the refund. Your refund for
the original payment amount minus the cancellation fee will be processed
and appear in your account within five (5) to seven (7) business days.
We exclusively offer FedEx Ground Shipping for all your purchases
We promise speedy delivery, offering FedEx
shipping, and getting your orders out the door as fast as possible (usually
same day). We primarily ship using FedEx Ground service, however we reserve the
right to ship any other standard (or other) method. Business-day standard
shipping orders placed by 2:00 pm PST usually ship the same day.
We offer expedited shipping options at standard shipping rates (Express Saver,
2Day, Overnight). For any expedited shipping, all online orders must be
placed by 2:00 p.m. PST. We put priority on orders in which customers choose
non-discount, expedited shipping, and although we can't guarantee it ships the
same day, if placed by 2:00 p.m. PST, these orders should be shipped that day.
Almost every order is shipped within 24 hours. There are some exceptions,
however, depending on the circumstances and products.
Canadian Shipping Options
We ship Canadian freight by Standard to Canada, rates vary depending on package
weight shipping discounts may apply ask your sales rep!
Please be advised
that you may be required to pay Canadian duties and taxes upon receipt of your
We cannot estimate the amount of these taxes as they are not
determined by Startechtel.com and are not paid to Startechtel.com.
Returns for Refund Policies
Startechtel.com, Inc offers
30 days for returns and exchanges on
most new and refurbished products (see exception below) in its packaging*
within 30 days of receipt.
All returns are subject to a 20% restocking
Shipping fees are non-refundable. Anything returned after 30 days
of receiving an item will not be eligible for return or exchange.
Reseller Returns: Startechtel.com, Inc offers 14 days for returns
on most new and refurbished products (see exception below)
in its packaging* within 14 days of receipt.
All returns are subject to a
20% restocking fee.
Shipping fees are non-refundable. Anything returned
after 14 days of receiving an item will not be eligible for return or exchange.
Exception: Power supplies are covered by a 30-day warranty, cordless
phones are covered by a 90-day warranty, and voicemail cards/units with hard
drives are covered by a 30-day warranty. Nortel Call Pilot and Nortel Flash
voicemail equipment is covered under a one year warranty. For more details
on our warranties, please see
All Sales Are Final. No returns will be accepted for all cards, cords,
handsets, voicemail cards/units, hard drives, cabinets, key service units (KSU),
wall mounts/kits, batteries, power adapters, and cordless phones. We offer
limited warranties on all items (learn more in our
Warranty Information section).
To request a return, please complete the
* Startechtel.com, Inc also reserves the right to refuse any return in
which the product is opened or not in its original form, with its
original accessories, manuals, instructions, and anything else that
came with the original package. Products that are determined to have
been damaged by the customer will also be denied for return. Warranty
label must be on the returned equipment and cannot have signs of being
tampered with. Please make sure the return is in its original form.
Keycode & Software Returns
All sales on any software, keycode or license keys are final.
Shipping Costs for Returns
When shipping an item for return, the customer takes full responsibility
for getting the item(s) to us and thus coordinating insurance of such
item(s) with the shipping company. Shipping costs to get the item returned
is also the responsibility of the customer. Startechtel.com, Inc will not
take responsibility for undelivered items or items delivered defective,
broken or in any other form other than that of the original shipment.
Any shipping costs incurred by the customer are non-refundable.
Credit Card Refunds
Returned items must be stocked and properly processed before refunds are
issued to the customer's credit card. Credit card refunds may take up to
30 days to be issued from the day we receive the item(s) in our warehouse,
depending on processing constraints.
It is the responsibility of the customer to return all items authorized
for return within 30 days time.
If the items subject to return are
not returned within 30 days of the return authorization, the authorization
will be cancelled and thus any items received after the deadline will be
Return Merchandise Authorizations (RMA)
Once a RMA has been issued, equipment must be received by Startechtel.com
within 10 days of issuance of RMA, or RMA will be void and the shipment will be
refused. In the case of advanced replacements, thirty days are allotted to get
the original purchased item(s) returned to Startechtel.com. If the equipment is not
returned within thirty days the customer is liable for any shipping fees incurred
and the retail cost of the item(s) shipped.
Installed Phone System Refunds
New and Like New installed phone systems are NON-refundable.
Startechtel.com, Inc is not responsible for unclaimed equipment left
over 30 days after work is completed. We will make every attempt to
contact you for returning your equipment.
Any unclaimed items left over 60 days will become property of
Startechtel.com, Inc offers
one year warranty** on all Secondary
Market* products to receive a replacement or repair. You should contact
the manufacturer directly for all other warranty inquiries on regular
**Exception: Power supplies are covered by a 30-day warranty,
cordless phones are covered by a 90-day warranty, and voicemail cards/units
with hard drives are covered by a 30-day warranty. Nortel Call Pilot and
Nortel Flash voicemail equipment is covered under a one year warranty.
(Specific warranty terms are also noted on customer’s order(s).)
*Secondary market products include all refurbished merchandise and all
those not warranted by the manufacturer.
If you received the item damaged or defective or the item becomes
you have 7 days from the date of receipt to request an
advanced replacement on your merchandise
, with a prepaid call tag
to ship non-functioning equipment back.
After 14 days of receipt and before the indicated warranty period
expires, equipment must be sent back
Customer is responsible for the shipping costs to return
the defective item to us. We will pay to get the replacement to you
(using standard shipping). Replacements will only be sent once the
defective equipment is received unless an advanced replacement is
Equipment must be received by Startechtel.com within 10 days of the
RMA issuance, and any items received after 30 days of the issuance will
Startechtel.com, Inc will only replace phones using ground services.
If customers would like to expedite the replacement shipment, they must
pay the entire cost of that shipment. All call tags are issued with
ground services freight. A valid credit card must be on file to qualify
for our 7 day advanced replacement service.
In the case for advanced replacements, customers are allotted 30 days
to return the original purchased item(s) to Startechtel.com. If the
equipment is not returned within 30 days, the customer is liable for
any shipping fees incurred and the retail cost of the item(s)
*Different warranty rules apply to
Category items and Wireless Products
We offer a 1 year
warranty on all
refurbished PBX phones from our
category. This warranty is fully backed by
Startechtel.com, Inc. (not the manufacturers of these products)!
Ask about our extended warranties!
This means that in the case a refurbished PBX item becomes defective
within 1 year of the transaction, Startechtel.com, Inc takes full
responsibility to replace or repair these items.** On all defective
returns, customer pays for defective item to be shipped back to the proper
location for replacement. Defective items must be returned (delivered) to
their proper return addresses with the Startechtel.com-issued RMA on the
front of the box, before replacements are shipped out (No exceptions).
Customer will NOT incur any cost for the standard ground shipping of the
replacement item(s) back to the customer.
products are fully warranty and backed by Startechtel.com
independent of their respective manufacturers.
Labor is NOT covered
under warranty under any circumstance and therefore is
THE WARRANTY ON YOUR PHONE SYSTEM COVERS ALL NORMAL WEAR AND USAGE.
CUSTOMER ERROR AND MISUSE, SUCH AS, SPILLING LIQUID ON PHONES, OR DROPPING
PHONES, ARE NOT COVERED. TECHNICIANS NOT APPROVED BY STARTECHTEL.COM WILL
VOID WARRANTY. ACTS OF GOD, SUCH AS FLOOD, LIGHTENING, EARTHQUAKE, AND
OTHER NATURAL DISASTERS ARE NOT COVERED. NORMAL WEAR AND USAGE WILL BE
REPLACED UPON REQUEST. LABOR IS NOT INCLUDED IN THIS WARRANTY AND
THEREFORE IS NON-REFUNDABLE.
**In case of a warranty request, Startechtel.com, Inc will not be
responsible beyond the original purchase price of any one item or
combination of items. Startechtel.com, Inc has the right to repair,
replace or refund defective items sent back by right of warranty and
which comply with warranty redemption guidelines. Startechtel.com
follows manufacturer or distributor instructions on the returns of
out-of-box defective items. As such, defective items are handled in
different ways by different distributors and manufacturers depending
on the time the item becomes defective and what is wrong with it,
etc. Startechtel.com, Inc and all its affiliates and owners disclaim
any liability or responsibility for grievances brought against it
regarding any warranty remediation. The customer must know that we
follow the instructions of the manufacturer or distributor of these
items and these warranty specifications and requirements are out
of our hands.
Startechtel.com, Inc. also reserves the right to refuse any return
in which the product is opened or not in its original form, with its
original accessories, manuals, instructions, and anything else that
came with the original package. Products that are determined to have
been damaged by the customer will also be denied for return/
Warranty tag/ serial numbers must be on the returned equipment
and cannot have signs of being tampered with. Units with tampered,
removed or warranty tags not belonging to Startechtel.com, Inc.
will void warranty automatically.
All orders outside the jurisdiction of the United States are non-refundable
All warranties will be honored by Startechtel.com, Inc,
however shipping costs to and from customer location are to be paid by the
customer and will not be provided by Startechtel.com, Inc. There are no exceptions
to this policy.
Technical Support Policies
Startechtel.com offers technical support to its complete phone system
customers at a rate $60 per 30 minutes by appointment only. Technical support
includes isolated phone and voicemail setup and feature questions. Extensive
installation and programming support is charged $150 hourly by appointment only.
For appointments, call us at 909-593-1957 or email us at
We offer Corporate and Government credit terms to qualified businesses
and governmental entities only. We offer this as a convenience for
established entities who need flexibility in their purchasing.
We have the right to refuse any entity credit based on our credit
risk criteria. To apply for credit terms, please download the credit
application below, print it, fill it out completely and fax it with
a cover letter to the Credit Department at 909-593-1033.
Our Credit Application
Startechtel.com, Inc does not in any way distribute, transfer, sell or
exchange customer information. All customer information is used for the
purpose of processing orders or other related activities regarding
processing, customer service, and sales offers. To its customers,
Startechtel.com, Inc will email product offerings and other information
on an infrequent, periodic basis. Startechtel.com, Inc is fully committed
to protecting your privacy.
To read our full privacy statement,
Regarding the PBX equipment listed and sold on this site, Startechtel.com, Inc has no
relationship with the manufacturers of these items and sells these items completely
independently. All activities, concerns, and references should be made to Startechtel.com, Inc
and not the manufacturers of these items. All the PBX manufacturers on this site, including but
not limited to Avaya, Comdial, Inter-tel, NEC, Nortel, Panasonic, Southwestern Bell, Telrad,
Toshiba, Mitel, and Vodavi, and their related product lines, products, logos, and whatever
else pertaining to these companies are registered trademarks of their respective companies.
All other trademarks and products on this site are the property of their respective owners.
Startechtel.com, Inc delivers this site on a completely 'AS IS' basis and any or all parts
of this site may be modified and changed at any time without prior notice, including price,
availability, text, images or anything else. Startechtel.com disclaims all representations
and warranties, express or implied, with respect to information, services, products, and
materials on this site. Startechtel.com does not represent or warranty that the information
accessible on the site is accurate, complete or current, and makes no claims or warranties
of any kind, including the suitability of information, or merchantability and fitness for
a particular purpose.
Startechtel.com, Inc has the right to refuse any order or make additional requirements on
any particular order(s) for the purpose of protecting it from fraudulent or unlawful activity
which may result in loss. Any order(s) may be subject to rejection or additional requirements,
no matter the actual lawfulness or good faith of the order as it turns out. Certain factors
are used to calculate the risk of fulfilling certain orders, including but not limited to
the amount of the order, the correct or incorrect credit card billing information, or where
it is shipping. Additional requirements may include but are not limited to prepayment or
shipping to the billing address of the credit card or additional verification information
or identification. Startechtel.com, Inc, reserves the right to take any measures allowed
by law necessary to prevent loss from fraudulent or unlawful activity.
Furthermore, Startechtel.com, Inc may refuse to ship or fulfill any order for any reason
whatsoever allowed by law and, as such, at no time will it be held liable for actions of
In no event shall Startechtel.com, Inc or any affiliates or owners of said company be
liable monetarily or otherwise for special, indirect, exemplary, or consequential damages
or any damages whatsoever arising out of the use of this site, not limited whatsoever to
the type of use.
Also, in no event shall Startechtel.com, Inc, or any affiliates or owners of said company
be liable for any direct, indirect, punitive, incidental, special, exemplary, or consequential
damages, or any damages whatsoever arising out of or connected with the use or misuse of the
products sold on its site, NOT limited to any products whatsoever.
Startechtel.com, Inc. expressly disclaims any responsibility or liability for damages, loss
or injury arising out of the goods or services offered by or the activities of any company listed
on its website. Information on this website may contain inaccuracies and typographical errors.
We shall not be held liable for any such typographical errors or inaccuracies in the content of
the website. All logos displayed on this website are registered trademarks with their respective
By buying products from Startechtel.com, Inc, through any medium or by using said site in any
way whatsoever, you acknowledge that you have read, understand, and agree to be bound by these
terms. If you do not agree to these terms, please do not buy any products from our site or
through any other method of purchasing, including but not limited to phone, mail, email,
internet, onsite or otherwise, and please discontinue use of this site immediately and refrain
from entering said site whatsoever. Also, discontinue communication with said company. The
Agreement must be construed as if both parties jointly wrote it, governed by California law
except for its conflicts of laws principles and adjudicated in Los Angeles County, California.