Mitel
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MIT54006191
Mitel 54006191 Quality Management Concurrent User License
Key Features:
- Mfr. Part #: 54006191
- Quality Management License
- License Qty: 1 concurrent user
- Adds (1) QM Concurrent User License to either a new or existing recording solution
- Effortless organization and search capabilities, allowing targeted call recording retrieval within seconds
- Customizable evaluations and quality reporting for proactively monitoring, managing and optimizing workforce performance
- Monitor interactions with customers in real time and receive immediate visual and/or audible notification of situations requiring attention
- Add text annotations directly to calls during live monitoring, allowing observations to be captured in real time
- Coach agents directly and discreetly via fully-integrated instant messaging
- Obtain a complete view of activity using desktop video monitoring, either live or after the fact, in association with the historical call audio recording
- Assign and verify review of interactions from best practices library to support self-learning
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