Mitel 54006191 Quality Management Concurrent User License

Key Features:

• Mfr. Part #: 54006191
• Quality Management License
• License Qty: 1 concurrent user
• Adds (1) QM Concurrent User License to either a new or existing recording solution
• Effortless organization and search capabilities, allowing targeted call recording retrieval within seconds
• Customizable evaluations and quality reporting for proactively monitoring, managing and optimizing workforce performance
• Monitor interactions with customers in real time and receive immediate visual and/or audible notification of situations requiring attention
• Add text annotations directly to calls during live monitoring, allowing observations to be captured in real time
• Coach agents directly and discreetly via fully-integrated instant messaging
• Obtain a complete view of activity using desktop video monitoring, either live or after the fact, in association with the historical call audio recording
• Assign and verify review of interactions from best practices library to support self-learning