Mitel 54006191 Quality Management Concurrent User License

MitelSKU: MIT54006191
Condition: New

Price:
Sale price$882.00

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Description

Key Features:

  • Mfr. Part #: 54006191
  • Quality Management License
  • License Qty: 1 concurrent user
  • Adds (1) QM Concurrent User License to either a new or existing recording solution
  • Effortless organization and search capabilities, allowing targeted call recording retrieval within seconds
  • Customizable evaluations and quality reporting for proactively monitoring, managing and optimizing workforce performance
  • Monitor interactions with customers in real time and receive immediate visual and/or audible notification of situations requiring attention
  • Add text annotations directly to calls during live monitoring, allowing observations to be captured in real time
  • Coach agents directly and discreetly via fully-integrated instant messaging
  • Obtain a complete view of activity using desktop video monitoring, either live or after the fact, in association with the historical call audio recording
  • Assign and verify review of interactions from best practices library to support self-learning

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