Grandstream GXV3500 IP Video Encoder/Decoder

Startechtel.com, Inc offers 30 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 30 days of receipt. All returns are subject to a 20% restocking fee. Shipping fees are non-refundable. Anything returned after 30 days of receiving an item will not be eligible for return or exchange.

Covid-19 & Returns: Due to Covid-19, certain manufacturers we carry are no longer accepting returns on their products until further notice and they are only offering replacements if an item is not working. Please feel free to contact us via phone or email to confirm the return policy on any item you might be interested in before purchasing on our website.

Reseller Returns: Startechtel.com, Inc offers 14 days for returns and exchanges on most new and refurbished products (see exception below) in its packaging* within 14 days of receipt. All returns are subject to a 20% restocking fee. Shipping fees are non-refundable. Anything returned after 14 days of receiving an item will not be eligible for return or exchange.

Exception: Power supplies are covered by a 30-day warranty, cordless phones are covered by a 90-day warranty, and voicemail cards/units with hard drives are covered by a 30-day warranty. Nortel Call Pilot and Nortel Flash voicemail equipment is covered under a one year warranty. For more details on our warranties, please see Warranty Information.

All Sales Are Final. No returns will be accepted for all cards, cords, handsets, voicemail cards/units, hard drives, cabinets, key service units (KSU), wall mounts/kits, batteries, power adapters, and cordless phones. We offer limited warranties on all items (learn more in our Warranty Information section).

To request a return, please complete the Returns Form.

* Startechtel.com, Inc also reserves the right to refuse any return in which the product is opened or not in its original form, with its original accessories, manuals, instructions, and anything else that came with the original package. Products that are determined to have been damaged by the customer will also be denied for return. Warranty label must be on the returned equipment and cannot have signs of being tampered with. Please make sure the return is in its original form.

Keycode & Software Returns

All sales on any software, keycode or license keys are final.

Shipping Costs for Returns

When shipping an item for return, the customer takes full responsibility for getting the item(s) to us and thus coordinating insurance of such item(s) with the shipping company. Shipping costs to get the item returned is also the responsibility of the customer. Startechtel.com, Inc will not take responsibility for undelivered items or items delivered defective, broken or in any other form other than that of the original shipment. Any shipping costs incurred by the customer are non-refundable.

Credit Card Refunds

Returned items must be stocked and properly processed before refunds are issued to the customer's credit card. Credit card refunds may take up to 30 days to be issued from the day we receive the item(s) in our warehouse, depending on processing constraints.

Unreturned Items

It is the responsibility of the customer to return all items authorized for return within 30 days time. If the items subject to return are not returned within 30 days of the return authorization, the authorization will be cancelled and thus any items received after the deadline will be refused.

Return Merchandise Authorizations (RMA)

Once a RMA has been issued, equipment must be received by Startechtel.com within 10 days of issuance of RMA, or RMA will be void and the shipment will be refused. In the case of advanced replacements, thirty days are allotted to get the original purchased item(s) returned to Startechtel.com. If the equipment is not returned within thirty days the customer is liable for any shipping fees incurred and the retail cost of the item(s) shipped.

Installed Phone System Refunds

New and Like New installed phone systems are NON-refundable.