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Using Speed Dials On The NEC DSX Phone

With excellent design, features, and reliability, you should consider adding NEC DSX business phones to your office. Both the NEC DSX 22-Button or 34-Button phones are affordable options that offer convenience functions for users, including Speed Dial.

Speed Dial gives an extension user quick access to frequently called numbers, and with NEC DSX phones, there are two types: System and Personal. Speed Dial numbers can be up to 32 digits long, using 0-9, # and *, and they can have a programmed name up to 18 characters long. The name shows in the telephone display as the Speed Dial number dials out.

Speed Dial can store outside numbers and Intercom digits. The capability to store Intercom digits provides the user with “one-touch” access to features they use most often. For example, a user can have a Speed Dial bin that simplifies forwarding calls to voice mail or a co-worker.

About System Speed Dial
System Speed Dial gives every extension access to the same set of stored numbers. Depending on the system option selected, the system provides either 10, 100, or 1000 System Speed Dial numbers.

About Personal Speed Dial
Personal Speed Dial provides extensions with 20 numbers stored privately for their own use. The Personal Speed Dial keys on a DSS Console access the same bins as the extension to which it is attached.

Unique Speed Dial Entries
In addition to the digits 0-9, # and *, you can enter the following for additional dialing options.

  • For system programming:
    • Press Feature Key 1 for Flash
    • Press Feature Key 2 for Wait
    • Press Feature Key 3 for Pause
  • For user programming:
    • Press FLASH for Flash
    • Press N/A for Wait
    • Press MUTE for Pause

Storing Line Routing in a Speed Dial Bin
When you program a Speed Dial bin, you can select either a line or a Line Group over which the call should route. For example, you can enter 1 for line 1 or 90 for Line Group 90.

  • If you enter a Line Group number, the system will follow the Line Group programming and select an available line in the group for the call.
  • If you enter a line number and the line is busy when the Speed Dial bin tries to dial out, the user hears a busy tone. If their extension has Line Queuing, they can dial 2 to queue for a line to become free. If they hang up, the system converts the queue to a Line Callback.
  • The capability to dial 90-98 to select a Line Group for a Speed Dial call is a permanent feature and not affect by programming.

Centrex Compatibility
Speed Dial offers unique compatibility with connected Centrex services. A Speed Dial number can accommodate both placing a new call and outdialing the stored Speed Dial number on an active Centrex line. This enables features such as Centrex Transfer and Conference. Speed Dial adheres to the following rules:

1. When a user active on an outside call presses TRANSFER and selects a Speed Dial number (using any method), the system examines the contents of the stored Speed Dial bin.
2. If the first entry in the bin is an F (Flash command), the system flashes the connected line and outdials the contents of the bin (ignoring the line selection associated with the bin).

  • Note that this unique Centrex integration also pertains to voice mail ports accessing stored Speed Dial numbers.

Chaining Bins for Dialing Long Numbers
A Speed Dial number can be up to 32 digits long. The system allows this by automatically using the next adjacent bin for entries longer than 16 digits. For example, assume you want to store a Personal Speed Dial number for a banking service (203-926-5400) followed by a pause and your 10 digits customer code (9876543210). If you store the entries in bin 701, the following occurs:

  • The system stores the first 16 digits (203 926 5400 Pause 98765) in bin 701.
  • The system stores the remaining digits (43210) in bin 702.

Chaining Notes:

  • In the above example, bin 702 is inaccessible for viewing, programming, or dialing. It only becomes available if you reprogram bin 701 to be 16 digits or less.
  • Since bin 720 is the last Personal Speed Dial bin, it can only contain 16 digits.

Personal Speed Dial

  • To program a Personal Speed Dial number:

1. Do not lift the handset or press any keys.
2. Dial #SP (#77).
3. Do one of the following:

a. Dial the Personal Speed Dial bin number (701-720).
b. Press a Personal Speed Dial bin key (for bins 701-710).

4. Press HOLD.
5. Do one of the following:

a. Enter the line number you want the system to use when dialing your stored number (1-64).
b. Enter the Line Group number you want the system to use when dialing your stored number (90-98).
c. Press INTERCOM if you want to enter Intercom codes.

6. Press HOLD.
7. Enter the number you want to store (up to 32 digits long).

  • If storing Intercom codes, you can enter a valid dial sequence using the digits 0-9, # and *.
  • To insert a pause, press MUTE. To insert a Flash, press FLASH.
  • Do not enter a pause or flash into an Intercom code.

8. Press HOLD.
9. Enter a name for the Speed Dial number.
10. Press HOLD.
11. Do one of the following:

a. Repeat from step 3 to program another bin.
b. Press SPEAKER to exit.

  • To dial a stored Personal Speed Dial number:

1. Do one of the following:

a. Press INTERCOM, dial #, and then dial the Personal Speed Dial bin number (701-720).
b. Press bin key for bins 701-710.
c. Press a Feature Key set up as a Personal Speed Dial key.

2. Optional:

  • To chain bins, wait for the first bin to dial out, and then press a bin key or Feature Key.
  • If the programmed route is busy, press an idle line key to reroute the call.
  • You cannot chain Intercom numbers.

System Speed Dial

  • To program a System Speed Dial number:

1. Do not lift the handset or press any keys.
2. Dial #SP (#77).
3. Dial the System Speed Dial bin number (normally 200-299).
4. Press HOLD.
5. Do one of the following:

a. Enter the line number you want the system to use when dialing your stored number (1-64).
b. Enter the Line Group number you want the system to use when dialing your stored number (90-98).
c. Press INTERCOM.

6. Press HOLD.
7.Enter the number you want to store (up to 32 digits long).
If storing Intercom codes, you can enter a valid dial sequence using the digits 0-9, # and *.
To insert a pause, press MUTE. To insert a Flash, press FLASH.
Do not enter a pause or flash into an Intercom code.
8. Press HOLD.
9. Enter a name for the Speed Dial number.
10. Press HOLD.
11. Do one of the following:

a. Repeat from step 3 to program another bin.
b. Press SPEAKER to exit.

 

  • To dial a stored System Speed Dial number:

1. Do one of the following:

a. Press INTERCOM, dial #, and then dial the System Speed Dial bin number (normally 200-299).
b. Press a Feature Key set up as a System Speed Dial key.

2. Optional:

a. To chain bins, wait for the first bin to dial out, and then press a bin key or Feature Key.
b.If the programmed route is busy, press an idle line key to reroute the call.

And that is how you program and dial both Personal and System Speed Dials. If you have any questions, please contact your System Administrator.

If you are looking for cost-effective, new and refurbished NEC DSX business phones and other telephone system equipment, please visit Startechtel.com or call 800-564-8045. You can also connect with us on Facebook, Google+, Twitter, LinkedIn, and Pinterest.

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Brand Name
NEC
Product Name
DSX 22-Button Phone
Price
USD $115.00
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Available in Stock

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