The ability to transfer calls to others, whether in office or on the field, makes office life much more convenient. Employees need not miss any calls and customers receive the proper customer service they deserve. With the Cisco 7924G IP phone, transferring calls is an easy task to master. Follow along as we break down the steps.

Transfer A Call
To transfer a selected call to another number, you can use blind transfer or consultative transfer:

Blind Transfer
A blind transfer immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom you are transferring the call).

To make a blind transfer call:

1. During a call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.

Consultative Transfer
A consultative transfer redirects the call after first allowing you to speak to the transfer recipient.

To make a consultative transfer:

1. During the call, press the Trnsfer soft key. The call is placed on hold.
2. Dial the number to which you want to transfer the call.
3. Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.
4. If the transfer fails, press the Resume soft key to return to the original call.

Transfer To Voice Mail

1. Press TrnsfVM.
2. Enter the recipient’s extension number and press TrnsfVM again.

Cancel Transfer

• To cancel your consultative call-transfer attempt, press the EndCall soft key.
• To reconnect to the original caller, press the Resume soft key.

And that is how you transfer calls on your Cisco IP Phone 7942G. If you have any questions, please see your System Administrator.

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Tags: Blind Transfer, business communication, business phone, Cisco IP Phone, Consultative Transfer, Follow these steps, How to, IP Phone