https://www.youtube.com/watch?v=pTjNWgjcRTA Forwarding calls to the appropriate party can help to improve your customer service.…
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Programming System Speed Dials On The Executone IDS M18 Phone
With the Executone IDS M18 phone, the system is capable of storing up to 200 System Speed Dial numbers (certain system configurations can store up to 999 numbers) with a maximum of 11 digits for each number.
These System Speed Dial numbers must be programmed from an Operator’s extension. Any telephone number which is frequently dialed by extension users in the system can be programmed by the Operator to provide System Speed Dial as a time saving feature.
In addition, System Speed Dial numbers are not subject to a station’s toll restriction (see note). Therefore, dialing System Speed Dial numbers cannot be prevented by using any of the Forced Account Code features.
Note: In certain system configurations there is a system option which determines whether or not System Speed Dial numbers are subject to a station’s toll restriction.
Program System Speed Dial Numbers At The Operator Station
- Without lifting the handset, press the PROG key or the prog soft key at the Operator station. The PROG key LED lights.
Note: On the TAPI-16 and Agent Terminal, the prog soft key does not have an associated LED.
- Press * plus the desired 3-digit bin number (for example, dial 014 for bin 14).
- Dial the desired telephone number (pauses count as one digit). To enter a pause between digits, press *1. Automatic pauses which wait for dial tone are set by pressing *4.
- Press PROG key. Programming ends. Repeat for as many bins as desired.
And that is how you program System Speed Dials for your Executone phone system. For further information, please see your System Administrator.
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