Policy and Business Practices

We exclusively offer UPS & DHL Ground Shipping for all your purchases with StartechTel.com. We promise speedy delivery, offering UPS & DHL shipping, and getting your orders out the door as fast as possible (usually same day). We primarily ship using UPS ground service, however we reserve the right to ship any other standard (or other) method. We reserve the right to charge additional shipping fees without prior notification on any shipments, including shipments to non-contingent states or territories of the United States and military mail. Business-day standard shipping orders placed by 12:30 pm PST usually ship the same day.

Expedited Shipping

We offer expedited shipping options at standard shipping rates (3 Day Select, 2nd Day Air, Next Day). For any expedited shipping, all online orders must be placed by 3 o'clock pacific standard time. We put priority on orders in which customers choose non-discount, expedited shipping, and although we can't guarantee it ships the same day, if placed by 3:00pm Pacific, these orders should be shipped that day. Almost every order is shipped within 24 hours. There are some exceptions, however, depending on the circumstances and products.

Canadian Shipping Options

We ship Canadian freight by Standard to Canada, rates vary depending on package weight shipping discounts may apply ask your sales rep! Please be advised that you may be required to pay Canadian duties and taxes upon receipt of your purchase. We cannot estimate the amount of these taxes as they are not determined by Startech Telecommunications and are not paid to Startech Telecommunications.

Startech accepts returns on new and refurbished equipment. The restocking fee for all returned equipment is 20%. Products must be returned within 14 days of invoice. After 14 days, no returns will be accepted. Products must be returned as received with all original packaging, documentation, and accessories. Products that are incomplete or defective will be refused. Please call 909-593-1957 for return authorizations.

Restocking Fee

There is a 20% restocking fee applied to all items returned for refund.

Shipping Costs

When shipping an item for return, the customer takes full responsibility for getting the item(s) to us and thus coordinating insurance of such item(s) with the shipping company. Shipping costs to get the item returned is also the responsibility of the customer. Startech Telecommunications will not take responsibility for undelivered items or items delivered defective, broken or in any other form other than that of the original shipment. Any shipping costs incurred by the customer are non-refundable.

Refusal of Returns

Startech Telecommunications also reserves the right to refuse any return in which the product is opened or not in its original form, with its original accessories, manuals, instructions, and anything else that came with the original package. Products that are determined to have been damaged by the customer will also be denied for return. Please make sure the return is in its original form.

Credit Card Refunds

Returned items must be stocked and properly processed before refunds are issued to the customer's credit card. credit card refunds may take up to 30 days to be issued from the day we receive the item(s) in our warehouse, depending on processing constraints.


Phone System Refunds

New and Like New Installed or purchased complete phone systems are NON-refundable and NON-returnable unless the reason for return is the fault of Startech Telecommunications. See warranty (Return for Replacement) information below regarding defective Phone System equipment.

This rule is only limited to complete phone systems. All other items on the Startech Telecommunications web site fall under the normal returns policies and procedures.

________________________

Important Notice about International Orders

All orders outside the jurisdiction of the United States are non-refundable and non-returnable. There are no exceptions to this policy.

________________________

Exchanges or Store Credit

Startech Telecommunications does not accept returns for exchanges or store credit. If you want to return an item or items within 14 business days of delivery, Startech Telecommunications only issues refunds to customer credit cards.

Startech Telecommunications carries both new consumer electronics and new and refurbished secondary market PBX equipment. New consumer electronics are warrantied by the manufacturer for the standard 1 year period, although some offer a longer period. If consumer electronics become defective, you must contact the manufacturer.

For most new and refurbished PBX equipment*, Startech is the warrantier, therefore within one year from the date of purchase, you will contact us.

If a secondary market, new or refurbished. pbx phone or component becomes defective, you can contact us within one year (it may be more or less by contract). The procedure is as follows: you fill out our online form; we reply with return instructions and a return number; you send it in at your own expense; we repair or replace it and ship it back at our expense.

This process can take up to 10 business days, not including shipping time. We do not offer temporary replacements or rentals. We do NOT issue call tags or advanced replacements under any circumstances. Replacements can only be sent by standard ground shipping.

*There are some new Panasonic and NEC systems, such as the Panasonic KXTA824 and NEC DS1000, DS2000, and DSX, which are warranted though the manufacturer and are not considered secondary market items, so you would call the manufacturer directly. We can provide you with return information based on the item.

*Different warranty rules apply to Phone Systems Category items and Wireless Products


Refurbished PBX Equipment* Warranty



This means that in the case a refurbished PBX item becomes defective within 1 year of the transaction, Startech Telecommunications takes full responsibility to replace or repair these items.** On all defective returns, customer pays for defective item to be shipped back to the proper location for replacement. Defective items must be returned (delivered) to their proper return addresses with the Startech Telecommunications-issued RMA on the front of the box, before replacements are shipped out (No exceptions). Customer will NOT incur any cost for the standard ground shipping of the replacement item(s) back to the customer.

Refurbished Phone Systems products are fully warrantied and backed by Startech Telecommunications independent of their respective manufacturers. Labor is NOT covered under warranty under any circumstance.

THE WARRANTY ON YOUR PHONE SYSTEM COVERS ALL NORMAL WEAR AND USAGE. CUSTOMER ERROR AND MISUSE, SUCH AS, SPILLING LIQUID ON PHONES, OR DROPPING PHONES, ARE NOT COVERED. TECHNICIANS NOT APPROVED BY STARTECH TELECOMMUNICATIONS WILL VOID WARRANTY. ACTS OF GOD, SUCH AS FLOOD, LIGHTENING, EARTHQUAKE, AND OTHER NATURAL DISASTERS ARE NOT COVERED. NORMAL WEAR AND USAGE WILL BE REPLACED UPON REQUEST. LABOR IS NOT INCLUDED IN THIS WARRANTY.

Warranty Disclaimer

**In case of a warranty request, Startech Telecommunications, Inc. will not be responsible beyond the original purchase price of any one item or combination of items. Startech Telecommunications has the right to repair or replaced or refund defective items sent back by right of warranty and which comply with warranty redemption guidelines. Startech Telecommunications, Inc. follows manufacturer or distributor instructions on the returns of out-of-box defective items. As such, defective items are handled in different ways by different distributors and manufacturers depending on the time the item becomes defective and what is wrong with it, etc. Startech Telecommunications, INC., and all its affiliates and owners disclaim any liability or responsibility for grievances brought against it regarding any warranty remediations. The customer must know that we follow the instructions of the manufacturer or distributor of these items and these warranty specifications and requirements are out of our hands.

________________________

International Orders

All orders outside the jurisdiction of the United States are non-refundable and non-returnable. All warranties will be honored by Startech Telecommunications, however shipping costs to and from customer location are to be paid by the customer and will not be provided by Startech.

Startech offers free technical support to its complete phone system customers by appointment only. Free technical support includes isolated phone and voicemail setup and feature questions. Extensive installation and programming support is charged $85 hourly by appointment only. Free technical support is effective for one year from the date of purchase; free tech support will not be available after 1 year unless customer is on a service contract. For appointments, call us at 909-593-1957 or email us at .

Startech Telecommunications, Inc. does not in any way distribute, transfer, sell or exchange customer information. All customer information is used for the purpose of processing orders or other related activities regarding processing, customer service, and sales offers. To its customers, Startech Telecommunications will email product offerings and other information on an infrequent, periodic basis. Startech Telecommunications is fully committed to protecting your privacy.

To read our full privacy statement, click here.

Our online ordering system is secure and data is encrypted. Also, credit card data is deleted immediately after the order is processed. You should feel safe to place orders on our site and have peace of mind that your data is protected.

We offer Corporate and Government credit terms to qualified businesses and government agencies. Credit is only given to clients with above average credit only. We have the right to refuse any business or agency credit based on our credit assessment criteria. To apply for credit terms, please call 909-593-1957 for a copy of the credit application, fill it out completely and mail it to 1950 Walker St., La Verne, CA 91750 Credit applications take approximately two weeks to process. Applications must be complete with all the information required or applications will not be accepted.

Regarding the PBX equipment listed and sold on this site, Startech Telecommunications has no relationship with the manufacturers of these items and sells these items completely independently. All activities, concerns, and references should be made to Startech Telecommunications and not the manufacturers of these items. All the PBX manufacturers on this site, including but not limited to Avaya, Comdial, Inter-tel, NEC, Nortel, Panasonic, Southwestern Bell, Telrad, Toshiba, Mitel, and Vodavi, and their related product lines, products, logos, and whatever else pertaining to these companies are registered trademarks of their respective companies. All other trademarks and products on this site are the property of their respective owners.

Startech Telecommunications, Inc., delivers this site on a completely 'AS IS' basis and any or all parts of this site may be modified and changed at any time without prior notice, including price, availability, text, images or anything else. Startech Telecommunications, Inc. Company, disclaims all representations and warranties, express or implied, with respect to information, services, products, and materials on this site. Startech Telecommunications Company does not represent or warranty that the information accessible on the site is accurate, complete or current, and makes no claims or warranties of any kind, including the suitability of information, or merchantability and fitness for a particular purpose.

Startech Telecommunications Co., also commonly known as Startechtel.com, has the right to refuse any order or make additional requirements on any particular order(s) for the purpose of protecting it from fraudulent or unlawful activity which may result in loss. Any order(s) may be subject to rejection or additional requirements, no matter the actual lawfulness or good faith of the order as it turns out. Certain factors are used to calculate the risk of fulfilling certain orders, including but not limited to the amount of the order, the correct or incorrect credit card billing information, or where it is shipping. Additional requirements may include but are not limited to prepayment or shipping to the billing address of the credit card or additional verification information or identification. Startechtel.com, also Startech Telecommunications, a Startel Technologies, Inc. Company, reserves the right to take any measures allowed by law necessary to prevent loss from fraudulent or unlawful activity.

Furthermore, Startech Telecommunications, Inc., may refuse to ship or fulfill any order for any reason whatsoever allowed by law and, as such, at no time will it be held liable for actions of this nature.

In no event shall Startech Telecommunications or any affiliates or owners of said company be liable monetarily or otherwise for special, indirect, exemplary, or consequential damages or any damages whatsoever arising out of the use of this site, not limited whatsoever to the type of use.

Also, in no event shall Startech Telecommunications, Inc., or any affiliates or owners of said company be liable for any direct, indirect, punitive, incidental, special, exemplary, or consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of the products sold on its site, NOT limited to any products whatsoever.

By buying products from Startech Telecommunications, through any medium or by using said site in any way whatsoever, you acknowledge that you have read, understand, and agree to be bound by these terms. If you do not agree to these terms, please do not buy any products from our site or through any other method of purchasing, including but not limited to phone, mail, email, internet, onsite or otherwise, and please discontinue use of this site immediately and refrain from entering said site whatsoever. Also, discontinue communication with said company. The Agreement must be construed as if both parties jointly wrote it, governed by California law except for its conflicts of laws principles and adjudicated in Los Angeles County, California.