training videos

How To Use The Intercom On The Allworx 9224 Phone

  The Intercom button on the Allworx 9224 phone allows you to use the phone as an intercommunication system between two handsets. Any discussion through the intercom is not private, as the conversation is broadcast over the speaker of the receiving phone. The button turns solid green to indicate the feature is in use. To […]

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How To Transfer A Call On The Avaya Merlin BIS-10 Phone

  Transferring calls to the appropriate parties on the Avaya Merlin BIS-10 phone is simple. Follow along as we guide you through the steps to complete this task. To begin, while on an active call, press the TRANSFER button. Next, if it is not already selected, press the ICOM (Intercom) button or SA (System Access) […]

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How To Place A Conference Call On The Executone IDS M18 Phone

  Conference calls allow colleagues to collaborate over the phone, saving time and money on travel costs. Follow along as we break down the steps to make a conference call on the Executone IDS M18 phone. Please note that on SIP phones, conference calls are limited to three parties. While on the first call, press […]

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How To Transfer A Call On The Allworx 9224 Phone

  When it comes to transferring calls on the Allworx 9224 phone, you have two options: the unannounced transfer or the announced transfer. The unannounced transfer is also known as a blind transfer since the user does not talk to the transfer recipient prior to transferring the call to that extension. The announced transfer is […]

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How To Park & Retrieve Calls On The Allworx 9224 Phone

  In a busy office, the ability to park and retrieve calls easily is essential. The Allworx 9224 phone provides different options to park and retrieve calls, along with many other convenient features. To learn how to park and retrieve calls on your Allworx phone, follow these steps. To park a call, press the PARK […]

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How To Use Group Calling & Pickup On the Avaya 18D Euro Style Phone

  Call groups on the Avaya 18D Euro Style phone are designed to help organize and manage teams within your business. Follow along as we take you through the steps to use group calling and group pickup on the Avaya phone. To make or transfer a call to all extensions in a Calling Group, press […]

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How To Make A Conference Call On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style phone allows you to conference up to four parties (up to two outside connections and up to two inside connections) on a call. Follow these steps to learn how to make a conference call on your Avaya phone. Begin by connecting to the first party by either dialing the […]

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How To Answer, Hold, And Retrieve A Call On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style Phone offers excellent features and is suitable for many different office environments. Learn how to answer, hold, and retrieve calls on the Avaya phone by following these steps. To answer an incoming call, press the button for the line you wish to answer and then lift the handset or […]

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How To Transfer A Call On The Avaya 18D Euro Style Phone

  Transferring calls is an easy way to direct callers to the appropriate party, making customer service and business overall run smoothly. Learn how to transfer a call on the Avaya 18D Euro Style phone by following these simple steps. To transfer a call to an extension, start by pressing the Transfer button (Transfr), and […]

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How To Use The Speed Dials On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style phone enables programming for both system speed dials and personal speed dials. Speed dials allow you to store frequently dialed numbers for quick and easy access. To learn how to use speed dials on the Avaya 18D Euro Style phone, follow these simple steps. System speed dials are set […]

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Phone System Support