business phones

Improving The Business Phone Call

A large part of business success lies in effective communication. Utilizing communication outlets efficiently can lead to better sales, returning customers, and referrals. Any errors or mishaps in communication can lead to poor customer service and possibly negative word of mouth, which hurts your business overall. How can businesses improve their communications to ensure continued […]

Tags: , , , ,

Posted in Business Communications, Business Phone Systems, Business Tips, Business Trends, Phone System Equipment, Phone Systems | Comments Off

How To Set Up Personal Speed Dial On The Avaya Merlin BIS-10 Phone

  Speed dial is convenient if there are people that you contact via telephone frequently. Instead of dialing the full telephone number, you may dial a short speed dial code which will automatically dial the saved contact’s phone number. On the Avaya Merlin BIS-10 Phone, personal speed dials use 2-digit codes. To program personal speed […]

Tags: , , , , , ,

Posted in Avaya, Training Videos, Video Tutorials | Comments Off

How To Transfer A Call On The Avaya Merlin BIS-10 Phone

  Transferring calls to the appropriate parties on the Avaya Merlin BIS-10 phone is simple. Follow along as we guide you through the steps to complete this task. To begin, while on an active call, press the TRANSFER button. Next, if it is not already selected, press the ICOM (Intercom) button or SA (System Access) […]

Tags: , , , , , ,

Posted in Avaya, Training Videos, Video Tutorials | Comments Off

How To Place A Conference Call On The Executone IDS M18 Phone

  Conference calls allow colleagues to collaborate over the phone, saving time and money on travel costs. Follow along as we break down the steps to make a conference call on the Executone IDS M18 phone. Please note that on SIP phones, conference calls are limited to three parties. While on the first call, press […]

Tags: , , , , , ,

Posted in Executone, Training Videos, Video Tutorials | Comments Off

How To Use Group Calling & Pickup On the Avaya 18D Euro Style Phone

  Call groups on the Avaya 18D Euro Style phone are designed to help organize and manage teams within your business. Follow along as we take you through the steps to use group calling and group pickup on the Avaya phone. To make or transfer a call to all extensions in a Calling Group, press […]

Tags: , , , , , ,

Posted in Avaya, Training Videos, Video Tutorials | Comments Off

How To Use The Network Profiles On The Allworx 9224 Phone

  For Allworx phone systems which use server software 7.4 and later, the phones store Network Profiles. These network profiles contain network and registration settings. Users may select a Network Profile to use for different situations. For example, you may want to connect to a second Allworx serve for disaster recovery purposes or temporarily connect […]

Tags: , , , , , , ,

Posted in Allworx, Business Phone Systems, Phone Systems, Programming Your Phone System, Training Videos, Video Tutorials | Comments Off

How To Make A Conference Call On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style phone allows you to conference up to four parties (up to two outside connections and up to two inside connections) on a call. Follow these steps to learn how to make a conference call on your Avaya phone. Begin by connecting to the first party by either dialing the […]

Tags: , , , , , ,

Posted in Avaya, Training Videos, Video Tutorials | Comments Off

How To Use Speed Dial On The Allworx 9224 Phone

  If you contact different numbers frequently, Speed Dial can come in handy. On the Allworx 9224 phone, instead of dialing the extension or phone number every time, Speed Dial allows you to call stored contacts by simply dialing a code. Find out how to set up and use the Speed Dial feature on your […]

Tags: , , , , , , ,

Posted in Allworx, Training Videos, Video Tutorials | Comments Off

How To Answer, Hold, And Retrieve A Call On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style Phone offers excellent features and is suitable for many different office environments. Learn how to answer, hold, and retrieve calls on the Avaya phone by following these steps. To answer an incoming call, press the button for the line you wish to answer and then lift the handset or […]

Tags: , , , , , , ,

Posted in Avaya, Training Videos, Video Tutorials | Comments Off

How To Transfer A Call On The Avaya 18D Euro Style Phone

  Transferring calls is an easy way to direct callers to the appropriate party, making customer service and business overall run smoothly. Learn how to transfer a call on the Avaya 18D Euro Style phone by following these simple steps. To transfer a call to an extension, start by pressing the Transfer button (Transfr), and […]

Tags: , , , , ,

Posted in Avaya, Training Videos, Video Tutorials | Comments Off

Phone System Support