Avaya phones

How To Transfer A Call On The Avaya Merlin BIS-10 Phone

  Transferring calls to the appropriate parties on the Avaya Merlin BIS-10 phone is simple. Follow along as we guide you through the steps to complete this task. To begin, while on an active call, press the TRANSFER button. Next, if it is not already selected, press the ICOM (Intercom) button or SA (System Access) […]

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How To Program A Feature Button On The Avaya Merlin BIS-10 Phone

  Some features on the Avaya Merlin BIS-10 phone are available but not programmed onto a button. By programming a Feature button, you are allowing access to different features. To learn how to program a Feature button, follow these simple steps. Start by labeling a button as “Feature“. Next, slide the T/P switch to P. […]

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How To Use Group Calling & Pickup On the Avaya 18D Euro Style Phone

  Call groups on the Avaya 18D Euro Style phone are designed to help organize and manage teams within your business. Follow along as we take you through the steps to use group calling and group pickup on the Avaya phone. To make or transfer a call to all extensions in a Calling Group, press […]

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How To Make A Conference Call On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style phone allows you to conference up to four parties (up to two outside connections and up to two inside connections) on a call. Follow these steps to learn how to make a conference call on your Avaya phone. Begin by connecting to the first party by either dialing the […]

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How To Answer, Hold, And Retrieve A Call On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style Phone offers excellent features and is suitable for many different office environments. Learn how to answer, hold, and retrieve calls on the Avaya phone by following these steps. To answer an incoming call, press the button for the line you wish to answer and then lift the handset or […]

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How To Transfer A Call On The Avaya 18D Euro Style Phone

  Transferring calls is an easy way to direct callers to the appropriate party, making customer service and business overall run smoothly. Learn how to transfer a call on the Avaya 18D Euro Style phone by following these simple steps. To transfer a call to an extension, start by pressing the Transfer button (Transfr), and […]

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How To Use The Speed Dials On The Avaya 18D Euro Style Phone

  The Avaya 18D Euro Style phone enables programming for both system speed dials and personal speed dials. Speed dials allow you to store frequently dialed numbers for quick and easy access. To learn how to use speed dials on the Avaya 18D Euro Style phone, follow these simple steps. System speed dials are set […]

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How To Use The Send All Calls Feature On The Avaya Definity 6408 Phone

  The Avaya Definity 6408 phone offers numerous features, including Send All Calls. This feature allows you to temporarily send all your calls to another extension in the same system. Whether your Avaya phone has a display screen or not, we can guide you through the steps to use the Send All Calls feature. To […]

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How To Use The Stored Number/View Feature On The Avaya Definity 6408 Phone

  The Avaya Definity 6408 phone provides users with convenient features, including the Stored Number/View feature. This allows you to do the following: Check the phone number stored as an item on an Abbreviated Dialing List. Check the last dialed phone number. Check the name of the feature that has been programmed on any of […]

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How To Use Call Pickup On The Avaya Definity 6408 Phone

  The Avaya Definity 6408 phone boasts the Call Pickup feature. This allows you to answer a call for another extension at your telephone, so long as that extension is in your pick-up group. If you have access to the Directed Call Pickup feature, it allows you to pick up a call ringing at a […]

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