Training Videos

How To Forward Calls On The Executone IDS M18 Phone

  Forwarding calls to the appropriate party can help to improve your customer service. On the Executone IDS M18 phone, the process is simple and easy. To forward calls, begin by pressing Forward (FWD). You may then do one of the following: To forward to an outside telephone number, select an outside line and dial […]

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How To Use The Intercom On The Allworx 9224 Phone

  The Intercom button on the Allworx 9224 phone allows you to use the phone as an intercommunication system between two handsets. Any discussion through the intercom is not private, as the conversation is broadcast over the speaker of the receiving phone. The button turns solid green to indicate the feature is in use. To […]

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How To Transfer A Call On The Avaya Merlin BIS-10 Phone

  Transferring calls to the appropriate parties on the Avaya Merlin BIS-10 phone is simple. Follow along as we guide you through the steps to complete this task. To begin, while on an active call, press the TRANSFER button. Next, if it is not already selected, press the ICOM (Intercom) button or SA (System Access) […]

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How To Place A Conference Call On The Executone IDS M18 Phone

  Conference calls allow colleagues to collaborate over the phone, saving time and money on travel costs. Follow along as we break down the steps to make a conference call on the Executone IDS M18 phone. Please note that on SIP phones, conference calls are limited to three parties. While on the first call, press […]

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How To Transfer A Call On The Allworx 9224 Phone

  When it comes to transferring calls on the Allworx 9224 phone, you have two options: the unannounced transfer or the announced transfer. The unannounced transfer is also known as a blind transfer since the user does not talk to the transfer recipient prior to transferring the call to that extension. The announced transfer is […]

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How To Program A Feature Button On The Avaya Merlin BIS-10 Phone

  Some features on the Avaya Merlin BIS-10 phone are available but not programmed onto a button. By programming a Feature button, you are allowing access to different features. To learn how to program a Feature button, follow these simple steps. Start by labeling a button as “Feature“. Next, slide the T/P switch to P. […]

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How To Use The Paging Feature On The Panasonic DBS VB-44223 Phone

  Paging allows you to reach a wide audience, whether you need to address the entire office or specific departments. Learn how to use the Paging feature on the Panasonic DBS VB-44223 phone by following along as we break down the steps. Before beginning, please note that the Paging feature requires system programming or a […]

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How To Park & Retrieve Calls On The Allworx 9224 Phone

  In a busy office, the ability to park and retrieve calls easily is essential. The Allworx 9224 phone provides different options to park and retrieve calls, along with many other convenient features. To learn how to park and retrieve calls on your Allworx phone, follow these steps. To park a call, press the PARK […]

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How To Use Group Calling & Pickup On the Avaya 18D Euro Style Phone

  Call groups on the Avaya 18D Euro Style phone are designed to help organize and manage teams within your business. Follow along as we take you through the steps to use group calling and group pickup on the Avaya phone. To make or transfer a call to all extensions in a Calling Group, press […]

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How To Place A Call On Hold On The Panasonic DBS VB-44223 Phone

  There are numerous reasons why you may need to put a call on hold, whether it is to locate the proper information or transfer the caller to the correct party. To learn how to place a call on hold on the Panasonic DBS VB-44223 phone, follow these steps. Start by pressing HOLD while on […]

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