April, 2017

How To Forward Calls On The Executone IDS M18 Phone

  Forwarding calls to the appropriate party can help to improve your customer service. On the Executone IDS M18 phone, the process is simple and easy. To forward calls, begin by pressing Forward (FWD). You may then do one of the following: To forward to an outside telephone number, select an outside line and dial […]

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How To Improve Your VoIP Strategy

Voice over Internet Protocol (VoIP) allows users to make calls via the internet. Initially, to get the system to work, service providers and their call control partners worked together to stabilize the technology. Over the years, as VoIP continued to improved, a growth in VoIP business ensued. Lately, most providers have adopted Session Initiation Protocol […]

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How To Use The Intercom On The Allworx 9224 Phone

  The Intercom button on the Allworx 9224 phone allows you to use the phone as an intercommunication system between two handsets. Any discussion through the intercom is not private, as the conversation is broadcast over the speaker of the receiving phone. The button turns solid green to indicate the feature is in use. To […]

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Conduct The Best Virtual Meeting

There are a variety of factors that can make or break a virtual meeting. Even with the best intentions, things like technical difficulties, poor planning, and disorganization can ruin your virtual conference, causing more harm than good for your company. Thankfully, proper planning and execution can prevent this from happening. Successful virtual meetings deliver great […]

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How To Transfer A Call On The Avaya Merlin BIS-10 Phone

  Transferring calls to the appropriate parties on the Avaya Merlin BIS-10 phone is simple. Follow along as we guide you through the steps to complete this task. To begin, while on an active call, press the TRANSFER button. Next, if it is not already selected, press the ICOM (Intercom) button or SA (System Access) […]

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Criteria For Hosted VoIP Phone Systems

Upgrading to a hosted VoIP phone system for your business is no small feat. As demand increases, more and more options are available, making it more difficult to discern which provider and plan is right for you. Before signing the contract, be conscious of these critical criteria: Easy Deployment & Management Typically, all that is […]

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How To Place A Conference Call On The Executone IDS M18 Phone

  Conference calls allow colleagues to collaborate over the phone, saving time and money on travel costs. Follow along as we break down the steps to make a conference call on the Executone IDS M18 phone. Please note that on SIP phones, conference calls are limited to three parties. While on the first call, press […]

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Livestreaming For Businesses

For those of you unfamiliar with livestreaming, it is the process of broadcasting in real time over the internet (think live television, but online). In terms of social media, it started with Meerkat and Periscope, followed by Facebook Live and Instagram Live Stories, all of which are similar yet offer unique features. Not limited to […]

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