July, 2016

The Future Of Telecom

In case you missed it, a couple of weeks ago the Federal Communications Commission (FCC) made two votes that could impact our mobile and landline networks. First, the FCC voted to open up high-frequency spectrum enabling the creation of faster 5G networks. The second vote allows carriers to turn off landline phone networks with the […]

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How To Hold & Transfer Calls On The Avaya 1608 IP Phone

  Within your office, it may be necessary to redirect calls to different parties. You can do so by placing the call on hold and transferring it to the appropriate party. If you use the in your office, follow these steps to learn how to hold and transfer calls on the. To put an active […]

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How To Save & Redial An Outgoing Phone Number On The Siemens optiPoint 500 Phone

  Saving new phone numbers that you have called is easy with the Siemens optiPoint 500 phone. In fact, there are three ways to do it. Follow along as we guide you through the different steps. First, while you are still on the call, press the SAVED NUMBER REDIAL key if it is available. If […]

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Benefits Of Mobile Apps For Small Business

Most businesses understand the importance of being mobile. In addition to creating a mobile friendly website, businesses must keep up with on-the-go customers and be sure that accessibility works both ways. Here’s how mobile applications can help your small business reach this goal. Geo-targeting Using geo-location technology within your mobile application allows you to save […]

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How To Park & Retrieve A Call On The Panasonic KX-T7630 Phone

  Parking a call allows you to essentially place a call on hold on one telephone set and retrieve it at a different location. On the , calls are parked in dedicated parking zones and are accessed by those numbers. To learn how to park and retrieve calls on the Panasonic KX-T7630 phone, follow these […]

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Tips For Better Customer Relationship Management

Businesses know how important it is to keep track of customers and appropriately manage their accounts. However, simply keeping a database of customer information and purchase history is no longer enough. In order to succeed, businesses must aim to create and maintain long-term relationships with their customers. With that being said, here are some smart […]

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How To Split, Join, And Drop A Conference Call On The Toshiba DKT-2020-SD Phone

  Learning how to make a conference call on the Toshiba DKT-2020-SD phone is one thing, but do you know how to split, join, or drop a conference call? Learn how by following our simple steps. To access these functions, you must be a Conference Master. This simply means you must be the person who […]

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VoIP Calling Plan

VoIP – you’ve heard about it, but do you know what it is? Moreover, should you adopt a VoIP phone plan? Before you make a decision, review this important VoIP information. What is VoIP? VoIP stands for Voice over Internet Protocol. Basically, instead of using a landline or mobile phone, VoIP allows you to speak […]

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